Hospitality performance, illuminated.

REAL INSIGHTS REAL FEEDBACK REAL PERFORMANCE

Bringing hospitality back to service.

XINRA connects tipping, customer feedback, and staff performance into one elegant, real-time layer for restaurants, bars, and hospitality venues. Turn every service moment into data you can feel and decisions you can trust.

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No hardware, no friction - designed to sit beautifully on top of your existing stack.

Tonight at a glance

Average tip uplift +18%
Feedback response rate 4.6x
Service mood Glowing
Built for venues where service is a signature experience.

The Problem

Hospitality teams are flying blind when it comes to tips, recognition, and real-time performance.

Recognition-based engagement initiatives lower burnout by up to 73% and improve retention, yet tipping data and customer feedback are rarely connected to morale.

The gap in affordable, scalable, and easy-to-use connectivity infrastructure is not just a technical issue - it is a missed economic opportunity.

Venues face:

  • Customer feedback is inconsistent.
  • Google reviews do not reflect daily performance.
  • Staff performance is not measured properly.
  • Owners lack real-time insights.

What Staff Are Worried About

Your front-of-house talent should not have to chase transparency.

"Not having visibility or records of tips received per shift, making it hard to track my true earnings."

"Not knowing if I've received my fair share of digital or pooled tips. Management might redistribute unfairly or delay payouts."

"Having no consistent feedback or recognition from customers, even when I provide excellent service."

What Managers & Owners Are Worried About

Running a venue means balancing compliance, culture, and guest experience every night.

Managing tip distribution fairly and compliantly while avoiding disputes among staff.

Dealing with cash tips - time-consuming, risky, and costly to handle.

Difficulty in reporting tips correctly for tax and payroll compliance (FICA/FLSA or ATO equivalents).

Lacking visibility into which staff drive great customer experiences or higher tips.

Not having tools that provide staff performance insights.

The XINRA Solution

Hospitality is not a transaction. It is a human moment. XINRA is built to bring that moment back, without disrupting the digital tools you already rely on.

Digitising service and minimising staff and customer interaction has stripped away much of the human side of hospitality. XINRA does not interrupt your existing digital solutions. Instead, it adds a warm, visible layer on top - where guests can recognise great service, staff can see their impact, and venues can act on live insights.

Hospitality is a performance that happens in real time. XINRA turns that performance into a healthy ecosystem for customers, staff, and management.

  • ⚡ Capture real customer feedback instantly.
  • 👥 Understand staff performance.
  • 🎯 Improve consistency.
  • 📊 Make smarter decisions.
  • 🌱 Create a healthy ecosystem that involves customers, staff, and management.

How It Works

Effortless for guests. Transparent for staff. Powerful for venues.

  1. 1

    Customer scans QR

    A venue-branded QR code invites guests to engage at the end of their experience.

  2. 2

    Leaves tip if they wish

    Guests can leave a cashless tip in seconds, with flexible rules that fit your tipping model.

  3. 3

    Leaves quick feedback

    Simple, high-response micro feedback replaces long, clunky surveys and one-off reviews.

  4. 4

    Venue receives insights

    Managers see live insights across shifts, sections, and staff, on any device.

  5. 5

    Staff are recognised

    Individual and team performance becomes visible, recognised, and aligned with rewards.

  6. 6

    Venue improves

    With clear patterns and proof, you can refine training, rosters, and guest journeys.

0%

Of hospitality staff worry they are not receiving their fair share of non-cash gratuities, revealing deep mistrust and a lack of transparency in current systems.

0

Staff turnover due to unfair or opaque tipping policies costs venues around $5,864 per employee, demonstrating the financial impact of low trust.

Source: Restaurant Business Online - "Increase Employee Satisfaction, Reduce Turnover".

Early Adopter Program - Brisbane

We are selecting a limited number of Brisbane venues to help shape the future of transparent tipping and service recognition.

We are selecting a limited number of Brisbane venues. Early adopters get:

  • Priority onboarding
  • Early adoption discounts
  • Lifetime perks

We will only use your details to contact you about XINRA's early adopter program.